TürkçeMedyapin

Version 1 · Effective from: 3 November 2026 · Published: 3 November 2026

Refund and Cancellation Policy

This policy governs subscription cancellations, the right of withdrawal and refunds for the Medyapin® OS service provided by SMARTLABS MEDYA TEKNOLOJİLERİ ANONİM ŞİRKETİ and forms an integral part of the Distance Service Agreement and the Terms of Service. The order screen shows which provisions apply based on the selected billing type (individual or business).

1. Subscription Cancellation

  1. The Customer may cancel its subscription at any time from the Billing screen.
  2. Cancellation takes effect at the end of the current billing period; the Customer may continue to use the Service until then and is not charged for the next period.
  3. Data export and deletion after cancellation follow the Terms of Service.
  4. The consumer's right of withdrawal is set out in Section 7 and provisions specific to business Customers in Section 8.

2. Trial Period

No fee is charged for cancellations made during the 14-day free trial. A subscription not cancelled by the end of the trial starts as a paid subscription. The trial does not consume the consumer's right of withdrawal.

3. Annual Plans

Annual plans, where offered, are billed in advance for a one-year period. Cancellation takes effect at the end of the annual period. The consumer's right of withdrawal is reserved. [To be specified before publication: whether an annual-plan refund window applies]

4. Model Studio Credit Packs

  • The used portion of credit packs that have started to be used is non-refundable.
  • Entirely unused credit packs may be refunded if requested within [To be specified before publication: e.g. 14] days of purchase; for consumers this period may not be shorter than 14 days.
  • Credits spent on training jobs that fail due to an error attributable to the Provider are returned to the Customer's account as credits.

5. How Refunds Are Made

  • For card payments, refunds are made to the card used for payment through iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. ("iyzico"). The refund is made within 14 (fourteen) days of approval (or, for a withdrawal, of receipt of the notice); the time for the amount to appear depends on the bank's processing times.
  • For payments by bank transfer/EFT, refunds are made to a bank account notified by and registered in the name of the Customer.
  • Service credits are not refunded in cash; they are offset against subsequent invoices.

6. Invoice Corrections

Incorrectly issued invoices are corrected. For refunds to individual Customers, the Provider issues the necessary documents in accordance with the legislation. For business Customers, a return invoice (iade faturası) may need to be issued by the Customer for refunded amounts under the Tax Procedure Law and related legislation.

7. Right of Withdrawal (Consumer Customers)

  1. A consumer may withdraw within 14 days of conclusion of the agreement without giving reasons and without paying any penalty.
  2. Under Article 15/1(ğ) of the Distance Contracts Regulation (Official Gazette 27.11.2014/29188), the right of withdrawal cannot be exercised for services whose performance began with the consumer's explicit approval before the withdrawal period ended. At the payment step the consumer is asked for explicit approval for the Service to start immediately; a consumer who approves acknowledges losing the right of withdrawal for the performed part.
  3. Under Article 15/1(ğ) and (h) of the Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form or intangible goods delivered instantly (e.g. Model Studio credits that have started to be used).
  4. The free trial does not consume the right of withdrawal. If the consumer withdraws before performance of the paid Service has begun, the full amount is refunded.
  5. Notice of withdrawal is given within the period, in writing or via a durable medium, by e-mail to info@smartlabs.com.tr, by KEP to [To be completed: Registered e-mail (KEP) address] or by post to REŞİTPAŞA MAH. DENİZBANK SİTESİ SOK. NO:20 SARIYER İSTANBUL.
  6. The amount is refunded within 14 days of receipt of the notice, using the original payment method and without any cost to the consumer.
  7. Consumers may apply to Consumer Arbitration Committees within the monetary limits updated annually by the Ministry of Trade, and to Consumer Courts for disputes exceeding those limits; proceedings may be brought at the consumer's place of residence or where the consumer transaction took place (Article 73 of the TKHK).

8. Provisions for Business Customers

  • For business Customers acting as merchants or tradespeople for commercial or professional purposes, Consumer Protection Law No. 6502 and the Distance Contracts Regulation do not apply; there is no right of withdrawal. The Turkish Code of Obligations No. 6098 and the Turkish Commercial Code No. 6102 apply.
  • For business Customers, no pro-rata refund is made for the unused period. Exceptions are failures to provide the Service attributable to the Provider and service credits under the Service Level Agreement.
  • No refund is made for the remaining term of annual plans.
  • The İstanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction over disputes with business Customers.

9. How to Submit a Request

Refund, cancellation and withdrawal requests may be sent, with the account name/trade name, invoice number and reason, to info@smartlabs.com.tr, to the KEP address [To be completed: Registered e-mail (KEP) address] or to REŞİTPAŞA MAH. DENİZBANK SİTESİ SOK. NO:20 SARIYER İSTANBUL. Requests are answered within [To be specified before publication: e.g. 5 business days].

Refund and Cancellation Policy — Medyapin