Pre-Contract Information Form

This form is presented to and accepted by the Customer before the first paid order under Consumer Protection Law No. 6502 ("TKHK") and Article 5 of the Distance Contracts Regulation (Official Gazette 27.11.2014/29188, the "Regulation"), and under Law No. 6563 on the Regulation of Electronic Commerce and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce.

1. Provider Information

• Trade name: SMARTLABS MEDYA TEKNOLOJİLERİ ANONİM ŞİRKETİ
• MERSIS No: [To be completed: MERSIS number]
• Address: REŞİTPAŞA MAH. DENİZBANK SİTESİ SOK. NO:20 SARIYER İSTANBUL
• Tax Office / No: SARIYER VD / 7720710368
• Registered e-mail (KEP): [To be completed: Registered e-mail (KEP) address]
• E-mail: info@smartlabs.com.tr
• Telephone: 08502593666
• Website: www.smartlabs.com.tr

Medyapin® and Medyapin.com are registered trademarks of SMARTLABS MEDYA TEKNOLOJİLERİ ANONİM ŞİRKETİ.

2. Key Features of the Service

Medyapin® OS is a digital signage and in-store experience service offering a cloud-based content management system (CMS), multi-platform screen players (Android, Windows, webOS, Tizen, etc.), licensed music catalogue classes, Vision Edge camera triggers and Model Studio training credits. Players continue playing already-downloaded scheduled content without connectivity. The scope, number of screens/locations and usage limits of the selected Plan are shown on the order/subscription screen and invoice.

3. Total Price, Payment and Invoicing

• The Plan price and the total amount including taxes (VAT) are shown on the order/subscription screen and invoice.
• The subscription fee is charged automatically to the registered card at the start of each period (monthly or, where available, annual).
• Card payments are collected through iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. ("iyzico"); bank transfer/EFT may be offered to invoiced Customers.
• Model Studio credit packs are prepaid.
• Where offered, a 14-day free trial applies; no fee is charged if cancelled during the trial.
• Individual Customers provide their full name and, optionally, Turkish ID number (TCKN); if no TCKN is provided, the e-Archive invoice is issued with the number 11111111111. Business Customers provide trade name, tax office and tax identification number (VKN).

4. Performance (Delivery) Information

The Service involves no physical delivery. Upon order confirmation and receipt of payment, the Service is provisioned to the Customer's account and made available electronically. At the payment step, the consumer is separately asked for explicit approval for the Service to start immediately before the withdrawal period expires.

5. Term and Termination

The subscription is concluded for the selected period and renews automatically unless cancelled. The minimum term is one subscription period. The Customer may cancel at any time from the Billing screen; cancellation takes effect at the end of the period. See the Distance Service Agreement and the Refund and Cancellation Policy for details.

6. Right of Withdrawal (Consumer Customers)

• A consumer may withdraw within 14 days of conclusion of the agreement without giving reasons and without paying any penalty.
• Under Article 15/1(ğ) of the Regulation, the right of withdrawal cannot be exercised for services whose performance began with the consumer's explicit approval before the withdrawal period ended. At the payment step the consumer is asked whether they want the Service to start immediately; a consumer who gives explicit approval acknowledges losing the right of withdrawal for the performed part.
• Under Article 15/1(ğ) and (h) of the Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form or intangible goods delivered instantly (e.g. Model Studio credits that have started to be used).
• The free trial does not consume the right of withdrawal. If the consumer withdraws before performance of the paid Service has begun, the full amount is refunded.
• Notice of withdrawal is given within the period, in writing or via a durable medium, by e-mail to info@smartlabs.com.tr, by KEP to [To be completed: Registered e-mail (KEP) address] or by post to REŞİTPAŞA MAH. DENİZBANK SİTESİ SOK. NO:20 SARIYER İSTANBUL.
• The amount is refunded within 14 days of receipt of the notice, using the original payment method and free of charge.

7. Provisions for Business Customers

For business Customers acting as merchants or tradespeople for commercial or professional purposes, the TKHK and the Regulation do not apply and there is no right of withdrawal; the Turkish Code of Obligations No. 6098 and the Turkish Commercial Code No. 6102 apply. The order screen shows which provisions apply based on the selected billing type (individual or business).

8. Technical Steps to Conclude the Contract

1. Select the Plan and number of screens/locations.
2. Select the billing type (individual or business) and enter billing and contact details.
3. Review the order summary, the total price including taxes and this form.
4. Before confirming, the Customer can review entries and correct input errors using the "Back" and "Edit" options.
5. Accept this Pre-Contract Information Form, the Distance Service Agreement and the Terms of Service; the consumer is separately asked for explicit approval for the Service to start immediately.
6. Complete payment on the iyzico secure payment screen; an order confirmation is sent by e-mail.

9. Storage of the Contract and Language

The contract text and acceptance records are stored by the Provider, accessible from the Billing/Legal Documents section of the Customer's account and sent by e-mail as a durable medium. The contract is provided in Turkish and English; the Turkish text prevails.

10. Codes of Conduct

The Provider is not subject to any professional rules or code of conduct. [To be specified before publication: confirm]

11. Complaints and Dispute Resolution

Requests and complaints may be sent via info@smartlabs.com.tr, 08502593666 or [To be completed: Registered e-mail (KEP) address].

• Consumers: may apply to Consumer Arbitration Committees within the monetary limits updated annually by the Ministry of Trade, and to Consumer Courts for disputes exceeding those limits. Under Article 73 of the TKHK, proceedings may be brought at the consumer's place of residence or where the consumer transaction took place.
• Business Customers: the İstanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction.

12. Personal Data

For information on the processing of personal data, see the KVKK Privacy Notice and the Privacy Policy.

Before confirming the order, the Customer acknowledges that it has read and understood this Pre-Contract Information Form and has given the required confirmation electronically.